RETURNS
If you change your mind about your purchase or if you simply decide you don't like it, you can return the product to us unused and in it's original condition and packaging for a full refund (less delivery charges) for up to 14 days after the date you receive the item. The item must arrive with us in the described condition before your refund will be processed. Return postage will be at your own cost. If 14 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange unless the item is damaged or is faulty when it arrives with you.
We don’t guarantee that we will receive your returned item. If the item is damaged when it arrives with us, you will not be eligible for a refund. Therefore when returning an unwanted item, you should consider using a trackable shipping service or purchasing shipping insurance.
DAMAGED OR FAULTY ITEMS
If your item is damaged or faulty, please contact us on customerservice@honora.co.uk within 14 days of delivery with a description of the issue and ideally some photos and we will assess your case. If Honora customer service agree that you are eligible for a refund (including delivery charges) or replacement, this will be arranged with you.
To complete your return, we require a receipt or proof of purchase.
Any refunds granted will be credit applied to the original method of payment within 14 days of approval.
LATE OR MISSING REFUNDS
If you haven’t received a (approved) refund yet, first check your bank account again.
Then contact your bank or credit card company, as it may take some time before your refund appears on your statement.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@honora.co.uk.
EXCHANGES
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email at customerservice@honora.co.uk and send your item to: Honora Ltd, 5 Hyssop Close, Cannock, WS11 7XA
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
